On demand coaching access for professional services firms.
Coach on Call gives professional services firms a way to respond when a capable person is under pressure, but formal action would be premature.
It’s a proportionate response that sits between doing nothing and escalating the situation.
It is accessed as needed, with no retainers or long-term commitments.
Discreet, one-to-one coaching for professionals who need to think something through.
People can self-refer without anyone else knowing. It is used when someone is capable and trying to handle things well, but their usual ways of dealing with what’s happening are no longer enough.
Most people use one to three sessions. Some come once. Others return briefly over time.
Coach on Call is often used when there are early signs that something may not be working as it should:
Coach on Call is not:
Coach on Call is used when organisations want this kind of support available, without committing to ongoing coaching for any one individual.
When a situation turns out to be broader, ongoing or collective, other forms of support may be more appropriate, including Executive Coaching or Aligned Teams.
When someone needs clinical or mental health support, I refer appropriately. As a counselling psychologist, I’m trained to recognise when that’s needed.
Coach on Call works best in professional services and advisory firms where:
It’s most commonly used by early-career and mid-level professionals, and occasionally by more senior staff when something specific needs to be worked through.
This is not a firm-wide coaching rollout. It’s a targeted support option, available when needed.
Implementation is straightforward:
I’ve worked inside professional services firms, including Ernst & Young and Roy Morgan Research. I understand billable hours, client pressure, review cycles and the unspoken rules people navigate.
There’s no need to explain the culture or justify the context. We get straight to the issue at hand.
We’ve been using Michelle’s services for over five years. I’m glad our staff have easy, confidential access to expert support when they need it.
I often hear directly from people who used the service and found it incredibly helpful. I’ve also seen Michelle myself. Her approach helped uncover what was really going on, with objectivity and warmth.
I’d recommend her to others without hesitation.
National People Manager, Consulting & Advisory Firm.
Winner AFR Best Places to Work
Coach on Call gives firms a way to act early, without overreacting or looking away.
Around 15% of staff use it each year, roughly three times the uptake of standard EAP services.
Firms that use Coach on Call tend to keep it in place. The longest-standing client relationship is now in its sixth year.
For some organisations, this also supports their broader approach to managing psychosocial risk, without turning coaching into a compliance exercise.
Coach on Call works best in small to mid-sized firms, or contained teams within larger organisations, where discretion matters.
It’s particularly useful in competitive environments where capable people are under pressure and expectations are high.
